How We Work
"The service my mum receives is second to none. The staff have been fantastic and I appreciate everything that they do. The support package has given my family peace of mind.” - Jenni
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"The service my mum receives is second to none. The staff have been fantastic and I appreciate everything that they do. The support package has given my family peace of mind.” - Jenni ~~~
Care Planner
We use an online rostering system called Care Planner. This means staff have access to their rotas via a secure app on their phone. Any changes are instant and this helps ensure that Service Users get the support they need at the correct times, reducing the risk of missed visits.
This system also allows us to generate copies of rotas for Service Users. These can be sent via email or can be printed out and delivered to Service Users, allowing them to see who will be supporting them at each visit.
“I love that I get a weekly rota and I know who is coming to support me. I get excited when I see the name of a staff member I haven’t seen in a while.”
Pass System
At the beginning of 2020 we changed over to an online care management system. This system allows staff to document care notes via a secure app on their phone. This means that we see things in real time and can be responsive to any changes to needs. Staff have access to all relevant information and any changes are updated instantly. This ensures they are able to provide the right care in a way that is suitable to each individual.
Notes can be accessed by agreed family members or other relevant persons using the OpenPass feature. This can offer peace of mind when its not possible to visit or speak to loved ones every day. To learn more about this feature please get in touch via our contact page
“OpenPass is amazing. I love that I can access mum’s notes once staff have attended. ”
Recruitment & Training
All our staff are recruited safely to ensure that we are employing the right people for the role. Staff are required to have a PVG and provide at least 2 references. Staff are also required to register with the SSSC.
Once recruited staff undergo a full induction and training process, including shadow visits where they work alongside an experienced staff member in the community. We have in-house practical training sessions, which compliments our online training system.
As well as all necessary mandatory training, staff are encouraged and supported to undertake additional courses which are specific to their service users needs. We use regular staff supervision and appraisals to identify any training needs. This ensures staff remain confident and competent in their role.
Staff are also supported to gain their relevant SVQ in Health & Social Care.